Privacy Policy for 903 HVAC

1. Information We Collect

We may collect the following types of information when you interact with our website or services:

Personal Information You Provide

• Name, email address, phone number, and mailing address when you fill out a contact form or request a free estimate
• Service address and property details when scheduling HVAC service
• Payment information when you pay for services (processed securely through third-party payment processors)
• Information submitted through our online booking system powered by HouseCall Pro
• Financing application details submitted through Synchrony Financial

Information Collected Automatically

• IP address, browser type, operating system, and device information
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies (see Section 4 below)

2. How We Use Your Information

We use the information we collect to:

• Provide, schedule, and deliver HVAC services including installation, repair, and maintenance
• Respond to your inquiries and provide free estimates
• Process payments and facilitate financing through Synchrony Financial
• Send appointment confirmations, service reminders, and follow-up communications
• Inform you about special offers, promotions, and our Essential Comfort Plan maintenance program
• Improve our website, services, and customer experience
• Comply with legal obligations and protect our business interests

3. Information Sharing

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business, such as HouseCall Pro (scheduling and booking), Synchrony Financial (financing), and payment processors
• Equipment Manufacturers: With manufacturers like American Standard when necessary to process warranties or register equipment
• Legal Requirements: When required by law, court order, or governmental regulation
• Business Protection: To protect the rights, property, or safety of 903 HVAC, our customers, or others

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. These may include:

• Essential Cookies: Required for basic website functionality such as navigation and form submissions
• Analytics Cookies: Used to understand how visitors interact with our website, helping us improve content and usability (e.g., Google Analytics)
• Advertising Cookies: Used to deliver relevant advertisements and measure the effectiveness of our marketing campaigns

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.

5. Third-Party Services

Our website integrates with the following third-party services, each of which operates under its own privacy policy:

• HouseCall Pro: Online booking and scheduling platform for HVAC service appointments
• Synchrony Financial: Financing options for HVAC equipment and services
• Google Analytics: Website traffic analysis and reporting
• Google Ads: Online advertising and remarketing

We encourage you to review the privacy policies of these third-party services for information on how they handle your data.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure data transmission (SSL/TLS encryption), restricted access to personal data, and regular security assessments. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you
• Correction: You may request that we correct any inaccurate or incomplete information
• Deletion: You may request that we delete your personal information, subject to any legal obligations we may have to retain it
• Opt-Out: You may opt out of receiving promotional emails or marketing communications at any time by contacting us or using the unsubscribe link provided in our emails

To exercise any of these rights, please contact us using the information provided in Section 10 below.

8. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly. If you believe a child under 13 has provided us with personal information, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us:

• 903 HVAC
•   13872 FM 14, Tyler, TX 75706
•   903-393-1044